Privacy Policy

Who is Gould's Electrical Superstore?
We are committed to providing users with an Internet experience that respects their privacy. We adhere strictly to the requirements of the UK Data Protection Act 1998.

About our privacy policy.
The purpose of this statement is to explain to you how we may use your personal information. By registering as a user of the services provided by Gould's Electrical Superstore plc and by using the Gould's Electrical Superstore plc web site generally you agree to this use.

What information will you hold about me and will it be safe?
Information that we currently collect is as follows;
Web usage information to develop and improve our website
Name, address, e-mail, telephone number, credit card details and order details
Other data, from time to time, to help us provide you with improved products and services

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, cookie details and the web site that you visited prior to our site.

Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate. Most web browsers automatically accept cookies, though you do not have to. If you disable cookies from your browser you will not be able to create a shopping basket or place an order.

We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Is it safe to give my credit card details over the internet?
Any information sent to us is encrypted (scrambled) while being sent over the Internet. When it reaches us we then encrypt the content so that it can only be read by authorised personnel. This makes it very difficult for anyone to intercept your details.

I have heard about SSL technology, what is it exactly?
SSL technology is industry standard encryption technology that protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.

How will you use the information that you collect?
We use this information to help us better understand your browsing and shopping requirements. Through this we believe that we can offer you more relevant and timely products and services and attempt to improve your browsing and shopping experience with us. The main uses of the data are:
To process your order and administer your account (including debt tracing and collection and fraud prevention).
To enable us to review, develop and improve the products, services, special offers and events that we offer.
To provide access to privileged areas of the website and provide additional information.
To administer contests and competitions.
To carry out market research and personalise your visit to our website.
To keep you informed


Will you disclose information about me to third parties?
We may provide information about you as follows:
To Kesa Electricals Group companies, whose products and services may be of interest to you.
From time to time, to reputable, carefully selected companies whose products may be of interest to you.
To employees and agents of the Group to administer any accounts, products and services provided to you by the Group now or in the future.
If you do not wish to receive marketing information, please ensure you tick the relevant box as provided when making your order.
If you apply for credit terms, we may supply your information to credit reference agencies to carry out credit checks, now or in the future. They may keep a record of such checks and they may use or disclose such information to others to make credit decisions about you, and where they have agreed, members of your household.
We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.


Can I have access to the information that you hold on me?
Upon payment of a small administrative fee you are entitled to a copy of all information held by Gould's Electrical Superstore Group plc about you. Any incorrect information will be amended. If you are concerned that any of the information we hold on you is incorrect, or would like a copy of the information, please click here to contact our Privacy Manager.

What happens if I use a link from this site to another site?
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies, content or security of these linked web sites.

What will happen to my personal details in the event of the sale of Gould's Electrical Superstore?

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.

Our terms

Please note that all products and services are supplied subject to our terms and conditions.

Contact Us

If you have any comments or queries in connection with our privacy policy, please click here to contact us.

© 2018 - Gould's TV Ltd | Privacy Policy | Terms and Conditions | Site by: Lighthouse | W3C XHTML | W3C CSS
Registered in England. Number 1811523. Registered office: 4 Bilston Street, Sedgley, Dudley DY3 1JB.