Testimonials

Here are a few testimonials from our customers.

If you would like to submit a testimonial and share your experience with Gould's please click here

Geoff Davies

A small way of saying a BIG thank you to the bosses and fantastic staff of the friendliest and most helpful store in the area.

Geoff Davies

Yet another example of the incomparable 5 star+ service customers of Goulds invariably receive. Our elderly Samsung TV (supplied originally by Goulds and hitherto trouble free) decided it no longer wished to sing! Within an hour of an "emergency" phone call "Doctor" Don - consultant televisionist par excellence arrived and after a brief examination pronounced it lifeless though he wished to carry out an autopsy to determine the cause of death. Less than 24 hours later a phone call confirming the diagnosis, that it was beyond resuscitation. Apparently an attempted organ (er...fuse) transplant almost led to the destruction of the workshop! A preferred replacement was out of stock - though delivery expected. A few days later no less than 3 phone calls/voice mail messages from the super efficient Jan (we were out for the day) and a very pleasant half hour or so at the store with Sue resulted in a further visit from Dr. Don (with assistant) at a time of our choosing and the installation of a superb new Panasonic. Why bother with on-line shopping, super stores with expensive TV adverts (paid for by the customer), catalogues and harrassed delivery drivers when you have on your doorstep such excellent service by friendly, helpful staff who make you feel "special" as a customer and supply products at prices comparable with the so-called "big boys"? Disappearance of such a "treasure" would be very much our loss and unlikely ever to be replaced.

Richard and Jean Platt

Just a few words to express our gratitude to Don at Goulds. He has set up our TV and has been so helpful,friendly and knowledgeable. He and his superb attitude is reason why we chose Goulds. Thank you Don for your help, very much appreciated.

Mrs. O Smith

I would just like to say thankyou for the brilliant service I have always had with yourselves. Ultimately I called into store on a lunch time. Purchased a new dishwasher at the right price and it was up and running by 4 0''clock same afternoon. Cannot get better than that. Well done Goulds and their friendly staff. oh and nice to see the website only just realized about the testimonials.

Mr.& Mrs. Breakspear

Dear All,

Just a note to say a big thank you for the fantastic service we have received from "Goulds" during the past 30+ years.There could never be a company which has such dedicated and friendly staff.Nothing has been too much trouble and this has been much appreciated.

I would always recommend "Goulds" and will continue to do so.Once again "Thank you all".

Continued success & Best Wishes,

Sharon & Mel.

Mr & Mrs Dyke

Some weeks ago I purchased a new oven and hob. From the start Gould''s service and delivery was perfect. I would say that the best service I have ever received. Well done, I shall be returning

Mrs. D. Williams

Many thanks for coming out so promptly to retune our television. Your engineer Don was extremely helpful and he is a great asset to your company.

Yours faithfully,

Mrs. D.Williams

Dennis Hollihead

brilliant store, very pleased with our tv from goulds, excellent after care, very friendly helpful but not pushy staff, thank you

Marion Wyers

Dear Sirs,

As you know I purchased a fridge from you a few days ago.The delivery was made the same day,installed for me and all the packaging taken away.I thought the fridge was not working and came to see you about it.Again the same day a man came to see what the trouble was and he was most helpful.It was not the fridge at fault and it is now working perfectly.

I wish to thank you very much for the service you have given to me.

Yours sincerely,

Marion Wyers (Mrs).

 

Judith Bolton

I live in South Wales which could make it difficult to sort out some problems that my 91 year old Dad meets, especially if they involve household appliances, TV etc. His home is Lanesfield and a hearing loss means that telephone conversations are not easy and letters take too long. However I am always confident that Gould''s will not only solve any electrical problem he has but will do it in a friendly, supportive manner. AlI have to do is phone them. I cannot thank the staff enough.

Mr. & Mrs. C.Foster

All Staff at Gould's,

I am writing this letter to show my appreciation of the way we have been treated by the staff of Gould's.From the outset of the purchase people were friendly,NOT PUSHY,things happened when they said,refreshing in this day and age.Even when there was a slight problem,(no fault of Gould's),it was dealt with efficiently and professionally.

The cost of the item was the same as the High Street larger glitzy stores,but the way we were treated,good old fashioned individual attention,far outweighed anything we have ever experienced at larger stores.All of the staff from Sales to Delivery/Engineers deserve a pat on the back.

We shall in future make all our purchases for  electrical goods a trip to Gould's. Well done! Keep up the good work,in your shop the customer does come first.

Yours faithfully,

Mr.& Mrs. C.Foster.

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Registered in England. Number 1811523. Registered office: 4 Bilston Street, Sedgley, Dudley DY3 1JB.